percasiFrequently Asked Questions
Users on percasi ask questions across several themes: how to set up an account, which payment methods work, what games and markets we offer, how to stay secure, and what to do when something goes wrong. This page brings together the most common questions and our answers, so you can find the information you need without waiting for support.
The FAQ covers account setup, KYC verification, deposits and withdrawals via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfers, our game catalogue, and security practices. If your question isn't answered here, we encourage you to contact our support team — they respond to email within standard business hours and can resolve account-specific issues quickly.
For detailed rules around betting, withdrawal limits, and your rights as a user, review our Terms and Conditions and Privacy PolicyIf you have concerns about account access or believe you've encountered a security issue, read our Legal Notice as well — it outlines your obligations and ours under the law in your jurisdiction.
Topics covered in this FAQ
- Account and registrationhow to create an account, KYC documents, password recovery, and login troubleshooting
- Payments and transactionsdeposit ranges, withdrawal methods including local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers, and what to do if a transaction stalls
- Games and marketsfootball betting, live-dealer tables, slot games, esports, and what each category offers
- Account managementloyalty tiers, account preferences, support contact, and security practices
KYC (Know Your Customer) verification on percasi requires two documents: a government-issued ID and proof of your current address. Your government ID can be a passport, national ID card, or driver's licence — any document issued by a government authority with your photograph and signature. Proof of address can be a recent utility bill, bank statement, or government letter dated within the past three months and showing your name and address. Upload both documents through your account settings under "Verification". Our compliance team reviews submissions within one business day; you'll receive an email when verification is complete. If a document is unclear or incomplete, we'll ask you to resubmit — this is normal and doesn't delay your account.
Your account settings on percasi let you control how you receive notifications, change your password, update your email address, and manage payment methods. Log in, tap your profile icon, and select "Settings" to adjust these preferences. You can turn off push notifications, choose which email updates you want to receive, and remove or add payment methods for deposits and withdrawals. If you need to pause your account temporarily — for example, during a holiday like Idul Fitri when you want a break — contact our support team; they can suspend your account for a set period without closing it permanently. Account suspension prevents new deposits and bets but preserves your balance and history.
Payments and transactions
percasi accepts deposits of varying amounts depending on your chosen payment method. DANA, e-wallet, mobile banking, local payment, and online payment typically allow deposits from a low minimum up to your digital wallet's daily limit (which varies by provider and account age). Bank transfers via e-wallet, mobile banking, local payment, and online payment have no upper limit but may have institutional minimums. e-wallet (quick-response code payments) work similarly to e-wallets. We recommend checking your payment provider's limits before you attempt a deposit — if your request exceeds your provider's daily ceiling, it will be rejected and your money returned automatically within one to two business days. We do not set artificial deposit caps; we follow each payment provider's rules.
If a deposit or withdrawal does not complete, the first step is to check your payment provider's app or website directly — sometimes the issue is on their end, not ours. If your bank or e-wallet (mobile banking, local payment, online payment, e-wallet, mobile banking) shows a failed transaction, your money stays in your account there. If it shows a successful transaction but your percasi balance has not updated after subject to verification, contact our support team with your transaction ID (shown in your bank or e-wallet history). We can trace the payment and credit your account manually if needed. For withdrawals, the same rule applies — wait subject to verification before escalating, then contact support with your withdrawal request ID. Most delays are temporary and resolve automatically; escalation is needed only if a transaction is stuck for several hours.
You can reach percasi support by emailing [email protected] with your account email, a local paymentef description of your issue, and any relevant transaction IDs or screenshots. We respond to emails within one business day during standard hours (Monday to Friday, 08:00 to 17:00 local time). For urgent matters such as account lockouts or suspected fraudulent activity, include "URGENT" in your subject line — we prioritise these requests. When you contact us, have your account email and recent transaction details ready so we can look up your issue quickly. We never ask for your password via email; if someone requests it, they are not from percasi.
Games and markets
percasi offers four main categories. Football betting covers domestic (Liga 1, Piala Indonesia) and international tournaments (Premier League, Champions League, World Cup, Piala AFF, and MotoGP). Live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and sicbo with real dealers in multi-camera studios. Slots include popular titles like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways with varying themes and rules. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category is accessible from the main menu once you log in. You don't need to choose one category — you can move between them freely.
percasi members earn loyalty points based on the amount wagered across all games and markets. As you accumulate points, you advance through tiers, each unlocking incremental benefits such as higher withdrawal limits, cashback offers, or bonus credits on specific game categories. Your tier is visible in your account dashboard under "Loyalty". Points are earned on every bet settled, regardless of whether you win or lose. The tier structure and benefits are detailed in your account settings, and your progress is updated in real time. Tiers reset annually; you begin the new year at a base tier and rebuild from there. We don't disclose exact point-to-tier conversions in this FAQ — check your account dashboard for your current standing.
Security and account care
We protect your account through multiple layers. All data transmitted to and from percasi is encrypted using industry-standard HTTPS. Your password is never stored in plain text — we use one-way encryption so even our staff cannot see it. Every login from a new device triggers a verification email sent to your registered address, which you must confirm before access is granted. Payment details for online payment, e-wallet, mobile banking, local payment, online payment, and bank transfers never pass through our servers — you submit payment information directly to your bank or e-wallet provider, so we never store or see those details. We also monitor accounts for unusual activity (e.g., logins from far-away locations in quick succession) and will contact you if we detect something suspicious.
Our Legal Notice outlines the jurisdictions where percasi operates and the rules that apply to your use of our platform. It also explains your responsibilities — for example, verifying that access is legal in your area, not sharing your account, and respecting betting limits if we set them for your account. Our Terms and Conditions detail the rules for deposits, withdrawals, bets, and disputes. Our Privacy Policy explains how we collect, use, and protect your personal information. Read these documents before you create an account, especially if you live outside Indonesia or are unsure whether online gambling is permitted where you are. If you have legal questions about your rights or our obligations, our support team can point you to the relevant section or advise you to seek independent legal advice.